Refund Policy
Refund Policy
Last updated: May 31, 2026
We want you to be completely happy with your purchase. If something isn't right, we're here to help.
60-Day Return Window
We accept returns within 60 days of the delivery date. Items must be unused, unwashed, and in their original packaging.
How to Request a Refund
- Email us at nyeusingumu@yahoo.com with your order number and reason for return
- We'll respond within 1-2 business days with return instructions
- Once we receive and inspect the item, we'll process your refund within 5-10 business days
Refund Method
Refunds are issued to your original payment method. Depending on your bank, it may take an additional 3-5 business days to appear on your statement.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and we will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
For hygiene reasons, items that have been used or washed cannot be returned unless they arrived defective.
Exchanges
Need a different size? Contact us and we will guide you through a free size exchange within 60 days of delivery.
Contact Us
Email: nyeusingumu@yahoo.com